Kibi Scada für Servicepartner, Fewer call-outs, better service

As a service partner, you manage many different customers. Kibi Scada lets you handle all customers in a single system while keeping their data strictly separated. You get an overview of all customer locations, but can also dive into individual tenants as needed. Each customer sees only their own data.

Generally, all devices connected to Kibi Scada via a gateway: refrigeration and freezer units, combi steamers, meal distribution trolleys, dishwashers, and other large-scale kitchen equipment. You can remotely view connection status, signal strength, battery status, firmware version, operating hours, and error logs. The exact range of functions depends on the device integration.

Kibi Scada detects gradual changes that indicate impending defects: A refrigeration unit that cools more frequently and for longer periods may signal seal issues. Increasing temperature deviations can point to aging coolant. These trends are visualized on the dashboard, allowing you to take proactive action—before the customer even notices a failure.

Yes, you can store custom service-level agreements for each customer and monitor their compliance directly in the dashboard. Kibi Scada tracks response times, availability, and alarm handling times. At the end of each month, you’ll receive an automated SLA report per customer, which you can use as proof of performance.

With the Kibi Scada dashboard, you can remotely adjust device parameters: change temperature thresholds, modify measurement intervals, configure alarm rules, and distribute firmware updates. Changes are securely transmitted to the device via an encrypted VPN connection. All configuration changes are logged in the audit log.

Many service partners report a reduction in on-site visits of 40 to 60%. For a service partner managing 50 or more locations, this translates into savings of several thousand euros per year in travel and personnel costs alone. At the same time, customer satisfaction increases thanks to faster response times. Calculate your specific case yourself in the Kibi SCADA savings calculator.

Yes, with the role-based permission system, you can set up a dedicated login with individual access rights for each customer. Customers will then only see their own devices and data, while you, as the service partner, retain overarching access. This ensures transparency without losing control of your administration.

All connections are end-to-end encrypted (AES-256 VPN). Access to remote maintenance functions requires authenticated login with role-based permissions. Every remote access is fully logged in the audit log: who accessed which device when, and what changes were made. This builds trust with your customers.

Yes. With digital inventory, you capture a customer’s kitchen directly on-site using your smartphone—devices, photos, and key details in a structured list. This allows you to calculate the license requirements and provide the customer with a device list (PDF) or via a shareable link. This way, projects start with a clean data foundation instead of paperwork.